FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping
How long does shipping take?
Delivery usually takes 8 to 13 business days.
A tracking email will be sent to you automatically after you place your order.
How much is shipping? Where do you ship to?
Yes — we offer free worldwide shipping, including to the Netherlands.
Delivery usually takes 8 to 13 business days, and you’ll receive a tracking email right after placing your order.
Can you tell me more about your shipping process?
Your order is prepared and shipped within 24 to 48 business hours. A tracking email is automatically sent to you as soon as your package is picked up. Delivery usually takes between 8 and 13 business days, depending on your country of residence.
How can I track my order?
You can track your order by clicking the link received by email right after placing your order.
Find answers about our products
Products Information
Where are your products made?
Our pairs are manufactured in the factory next to the official New Balance facility, using the same materials, the same production methods, and identical quality.
Each model is replicated down to the smallest detail.
What’s the difference? The price.
Do you offer samples of your product?
If the pair doesn’t suit you, you have 14 days from the date of delivery to return it. The product must be in its original condition, unworn, and in its original packaging. Once the return is approved, you will be refunded.
Where can I find more information?
You can find more details in our dedicated policy sections, including our Shipping Policy, Return Policy, and Terms & Conditions.
These will provide you with all the information regarding delivery times, returns, refunds, and more.
Feel free to reach out to our customer support if you have any other questions.